How To Spa

If you have never visited a Spa before we understand it may be somewhat of a daunting experience.

Trust us, at Imagine Spa you have nothing to fear!

When you first book with us, you will be encouraged to book time not treatments. At Imagine Spa we believe choosing a treatment on the day allows you the freedom to select the best treatment for the way you are feeling there and then. It also allows you to choose the way you want to feel when you leave us – relaxed, restored or revitalised!

When you arrive at the Spa, you will be given a brief consultation form to fill in, and then one of our friendly therapists will then go through this with you. Our therapists will guide you through your whole experience; putting you at ease, assisting you with your choice of treatments and going out of their way to make sure your time with us in nothing less than exceptional. Ultimately, our therapists want you to have such a fantastic experience that you’ll want to come back and visit us again.

You will be given a tour of the Facilities (if choosing a Spa Experience) and told exactly when your treatment time is scheduled for, then all you have to do is relax and enjoy your time with us.

If you have any questions or concerns at all, just ask one of our team of therapists who will be more than happy to help you in any way.


Spa Etiquette Guide

To help you to make the most of your time with us and to allow us to provide you with the best possible level of service, we have put together the following Spa Etiquette Guide.

Spa Etiquette

The Spa environment is one of tranquillity and relaxation. Please respect other guests’ rights to privacy and serenity and do not use mobile phones, pagers or cameras within the Spa.

Spa Arrival

It is advisable to arrive at the Spa Reception at least 15 minutes prior to your treatment reservation so your treatments can start on time and you are able to enjoy the facilities and relax fully. Late arrival will result in shortened treatment time, but treatments will still be charged at full price.

Please be aware that late arrivals will not receive an extension to their treatment time.

Age Requirements

Children under the age of 16 years are not allowed in the Spa. All under 18s must be must be accompanied by a parent or legal guardian at all times.

What to Bring

Swimming costumes must be worn in the Spa. For your comfort, we will provide you with a robe, towels and slippers to use throughout your visit. Lockers are available for your personal belongings however we strongly recommend that you leave all valuables and jewellery at home. Paper underwear will be provided for Treatments if you so wish.

Cancellation Policy

A 100% cancellation charge will be incurred for any treatment or spa experience not cancelled at least 24 hours prior to appointment.

Smoking

Smoking is prohibited throughout all Imagine Spas and Health Clubs.


Health & Wellbeing Guide

We want you to thoroughly enjoy every minute of your time at Imagine Spa. We hope the following information will be helpful to you.

Health Conditions

Prior to using any of the facilities, we will conduct a consultation, completing a health form and providing a tour of the facilities. Please make us aware of any medical conditions that may prevent you from having specific treatments, or using some of the facilities before arrival so we can advise accordingly. Please consult your GP before arriving with us if you are pregnant or suffering an illness which you may think could affect your experience. Some treatments may require you to have a doctor’s note before we carry out the treatment. In cases where there is a health concern, we may refuse to carry out the treatment without a doctor’s note.

Pregnancy

We offer a specially designed massage treatment for expectant and nursing mothers. Some of our treatments however are not suitable for you during this special time, so please allow the spa team to guide you in selecting which treatments are most suitable for you. Unfortunately, we do not offer any spa treatments during the first 12 weeks of pregnancy.

Hydration

Please keep yourself hydrated. Water is provided throughout our spas so please ensure you keep yourself hydrated whilst relaxing at Imagine. This is particularly important after a treatment.

You-Time

Magazines are available in the spa relaxation room or on reception, (depending on the site that you are visiting), however, please do feel free to bring your own or a favourite book!

Jewellery

It is appropriate to remove jewellery during a spa treatment. Any personal property brought onto the site is the responsibility of the guest. Lockers are available in the changing rooms but we do advise you to leave any valuables, especially jewellery at home. We are unable to accept responsibility for loss or damage incurred to your personal belongings.

Disclaimer

Unfortunately, we cannot guarantee the availability of all of our facilities/experiences if essential maintenance or repair work is being completed and where possible notice will be provided at the time of booking.


Please note we require payment in advance on all treatments and packages booked. We strongly recommend you book treatment time in advance to avoid any disappointment on the day.