Update on Covid-19
The following Imagine sites are now reopen:
Imagine Spa Hazlewood, Imagine Spa Hethersett, Imagine Health & Spa Kensington, Imagine Health & Spa Kings Lynn, Imagine Health & Spa Knaresborough, Imagine Health & Spa Old Hall, Imagine Health & Spa Orton Hall, Imagine Health & Spa Quy Mill, Imagine Spa Shrewsbury, Imagine Spa Wymondham.
We are working with our site owners and clients to ensure that we can reopen our remaining sites safely and inline with all of the government guidance. Please check the individual spa websites for more information.
The safety of our members, guests and teams is of the upmost importance to us, so please bear with us while we digest all of this information and train our team on all of the new procedures we will be putting into place.
We will not be collecting any membership payments until we are reopen and we will be in touch with you very soon to update you.
Stay safe and stay active
With our love to you all
The Imagine Team
Frequently Asked Questions
I have a health club membership, what will happen to my payments?
Please don’t worry about your membership. We will not be collecting any payments from you whilst we are closed and no money will come out of your bank account. You do not need to cancel your Direct Debit.
What if I have paid my membership in full?
If you have paid in full, we will simply add time on to the end of your membership to cover the period of closure.
I have a spa booking with you, what happens now?
We will be in touch when we reopen to reschedule any bookings affected by the closure. Due to us being closed, obviously our cancellation policy is waived however any deposits that have been made will remain on your account.
What about my gift voucher?
Any gift vouchers bought in one of our sites or directly this website, that were due to expire after 1st March 2020 will be extended to cover the period of closure when we are able to reopen.
I have a Groupon, SpaBreaks, Wowcher or other 3rd party voucher?
If you have a third party voucher with us and would like more information on the status of your voucher, please refer directly to the relevant Company from which you have purchased your experience.