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Our spa environment is one of tranquility and relaxation and one that we hope you will enjoy time and again.  If you are new to the spa experience, we hope that the following information will help you get the most out of your time with us.

For further information,, may we suggest you also read our Guest Health & Wellbeing page too?

May we wish you a fabulous Imagine experience.

Mobile Phones and Cameras

Please respect other guests’ rights to privacy and serenity and do not use mobile phones, pagers or cameras within the spa.

Spa Arrival

It is advisable to arrive at the spa reception at least 15 minutes prior to your treatment reservation so your treatments can start on time and you are able to enjoy the facilities and relax fully. Late arrival will result in shortened treatment time but treatments will still be charged at full price.

Please be aware that late arrivals will not receive an extension to their treatment time.

Age Requirements

Children under the age of 18 years are only permitted admittance into the spa at the spa manager’s discretion. If permitted they must be accompanied by a parent or legal guardian at all times.

What to Bring

Swimming costumes must be worn in the spa. For your comfort we will provide you with a robe, towels and slippers to use throughout your visit. Lockers are available for your personal belongings however we strongly recommend that you leave all valuables and jewellery at home. Paper underwear will be provided for treatments if you so wish.

Cancellation Policy

A 100% cancellation charge will be incurred for any Treatment or Spa Experience not cancelled at least 24 hours prior to appointment.

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