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Privacy Policy

This privacy policy sets out how Imagine Health & Spa uses and protects any information that you give us when you use this website or visit one of our health club and/or spa sites.
Imagine Health & Spa is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or visiting one of our spa sites, then you can be assured that it will only be used in accordance with this privacy statement.

Imagine Health & Spa may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2013.

What We Collect

When visiting one of our health clubs and/or spas, our website or when signing up to receive email updates from us, certain personal information about you is collected by our system.

The following information may be collected:
name, gender and your date of birth
contact information including telephone numbers and email address
demographic information such as address, postcode, preferences and interests
activities relevant to yourself such as spa visit dates, treatment preferences and contact that we have made with you
What we do with the information we gather:
Ultimately we use this information to understand your needs and provide you with a better service. The information also helps us to tailor our communications to you around your specific requirements. Other uses for this information include:

Internal Record Keeping

Improving our products and services.
To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:

When visiting one of our health clubs and/or spas, request that you be opted out of any marketing at the time of joining the club or visiting the spa.
By not subscribing to our mailing list via the forms presented on our website.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing from our mailing list using an unsubscribe link contained within any email that we send to you. Alternatively, you can request your wish to opt out of our direct marketing in writing, via email at or via telephone on 01603 812727. You will need to inform us of the email address that you wish to opt out as this is the primary method used by the system to identify you within our database.
Under no circumstance will we ever sell, distribute or lease your personal information to any third parties. Very occasionally we may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of the personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

The Office Manager
Mosaic Spa & Health Clubs,
Park Farm,

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect both on our websites and through our booking / membership software. Any data that we collect is stored in a tier 4 data centre based in the UK and provided and maintained for us by our IT partner.

When making a purchase from us, no credit / debit card or any other payment information is stored by us or kept on file by us in any way. This remains the same whether you are making your purchase over the telephone, via this website or physically at one of our health club and/or spa sites.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree*, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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