Spa Etiquette Guide

To help you to make the most of your time with us and to allow us to provide you with the best possible level of service, we have put together the following Spa Etiquette Guide.

Spa Etiquette

The Spa environment is one of tranquillity and relaxation. Please respect other guests’ rights to privacy and serenity and do not use mobile phones, pagers or cameras within the Spa.

Spa Arrival

It is advisable to arrive at the Spa Reception at least 15 minutes prior to your Treatment reservation so your Treatments can start on time and you are able to enjoy the Facilities and relax fully. Late arrival will result in shortened Treatment time but Treatments will still be charged at full price.

Please be aware that late arrivals will not receive an extension to their Treatment time.

Age Requirements

Children under the age of 16 years are only permitted admittance into the Spa at the Spa Manager’s discretion. If permitted they must be accompanied by a parent or legal guardian at all times.

What to Bring

Swimming costumes must be worn in the Spa. Please also bring suitable Spa footwear, for example flip-flops. For your comfort, we will provide you with a robe and towels to use throughout your visit.

Please be advised that we do require a £20 cash deposit or holding of a credit/debit card when receiving your towelling robe. All deposits are refundable once our robe is handed back upon departure. We thank you for your understanding.

Lockers are available for your personal belongings however we strongly recommend that you leave all valuables and jewellery at home. Paper underwear will be provided for Treatments if you so wish.

Cancellation Policy

A 100% cancellation charge will be incurred for any Treatment or Spa Experience not cancelled at least 24 hours prior to appointment.


Smoking is prohibited throughout all Imagine Spas and Health Clubs.


Please note that we require a 50% deposit on all Treatments and Day Packages upon booking.

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